How can we help?

Orders placed by 3pm (UK time) on a business day are dispatched the same day.

UK

• Free standard delivery (2-3 business days) on orders over £80
• £5 standard delivery on orders under £80
• £8 next business day delivery

Europe

• Free standard delivery (3-5 business days) on orders over €150
• €15 standard delivery on orders under €150
• €18 express delivery (2-3 business days)

USA and Canada

• Free standard delivery (4-5 business days) on orders over $150
• $25 standard delivery on orders under $150
• $30 express delivery (2-3 business days)

Rest of the world

• Free standard delivery (5-10 business days) on orders over £175
• £20 standard delivery on orders under £175

Orders placed by 3pm (UK time) are dispatched the same day, excluding weekends and bank holidays. After dispatch, delivery usually takes:

• UK: 2-3 business days, or the next business day with express
• Europe: 3-5 business days, or 2-3 with express
• USA and Canada: 4-5 business days, or 2-3 with express
• Rest of the world: 5-10 business days

Very occasionally an order is delayed by something outside our control, such as carrier or customs delays. If that happens, we'll keep you updated.

When your order is dispatched, we'll send you an email with a tracking link. If you have an account, you can also see your orders when you sign in.

We ship to the UK, Europe, the USA and Canada, and most countries worldwide. You'll see your country and delivery options at checkout.

If your country isn't listed, contact us and we'll do our best to help.

For the UK, Europe, the USA, Canada and most other countries, all duties and taxes are calculated and paid at checkout. The price you see at checkout is the final price, with nothing extra to pay on delivery.

For a small number of destinations (for example Brazil and some island territories) duties can't be collected at checkout, so your local customs may charge them on delivery.

Please contact us with your order number. We'll check with the carrier and help you through it.

Start a return or exchange within 14 days of receiving your order, then send your items back within 14 days. Items should be unworn, unwashed and undamaged, with all original tags attached.

If an item comes back handled more than you would in a shop, we may reduce your refund to reflect the loss in value, usually £5 per item. If you return your whole order, we also refund the standard delivery charge.

Start a return or read our full Refund policy.

1. Within 14 days of receiving your order, go to our returns portal and enter your order details.
2. Choose the items you'd like to return.
3. UK: get a return label or QR code (£3.20, taken from your refund). Print the label, or show the QR code at your nearest drop-off point.
4. Outside the UK: buy a label in the portal, or use your own tracked courier.
5. Pack your items securely and send them within 14 days of starting your return.

UK: £3.20 per return, taken from your refund.

Outside the UK: the cost depends on your country and is shown in the returns portal before you confirm. Original delivery charges, duties and taxes are not refundable.

We refund you within 14 days of your return arriving with us, to your original payment method, and email you when it's done. Your bank may take a few more days to show it.

We're sorry about that. Within 14 days of delivery, start a return or exchange in our returns portal and choose the faulty or incorrect item reason. We cover all delivery costs for faulty and incorrect items.

Please contact us with your order number and the missing item, and we'll sort it out as quickly as we can.

If you use a label from our returns portal, the address is already on it. If you're using your own courier, send it to:

Ninety Percent Returns Department, IDShip, Unit 2, Drakes Court, Eagle Road, Plymouth, PL7 5JY, United Kingdom

No, you can check out as a guest. With an account you can see your order history and tracking in one place. Sign in or create an account.

Confirmation emails usually arrive within 15 minutes, though it can take longer at busy times. Please check your spam or junk folder. If you have an account, your order will also show when you sign in. Still nothing? Contact us.

Please contact us as soon as possible. Orders placed by 3pm are dispatched the same day, so we can only make changes or cancel before your order leaves us.

We can't change the size, colour or quantity of items in an order. If you need something different, we can cancel the order before dispatch so you can place a new one. Once an order has been dispatched, you can use our returns and exchanges instead.

Yes. We'll email you when your order is on its way, with a link to track it.

Try refreshing the page, using the latest version of your browser, or clearing your browser's cookies. If it still isn't working, let us know what you were trying to do and we'll help.

We accept Visa, Mastercard and American Express, plus PayPal, Apple Pay and Google Pay. You can also spread the cost with Klarna or Clearpay.

Prices are shown and paid in your local currency for most countries, including pounds (GBP), euros (EUR) and US dollars (USD). The website sets this for your location, and you can change your country with the country selector at the bottom of the page. In a few countries prices are shown in pounds.

If your card is in a different currency, your bank may add a conversion fee.

Please check:

• The code is typed exactly, with no extra spaces
• It hasn't expired or already been used
• Your order meets any conditions, such as a minimum spend or full-price items only
• It isn't being combined with another code or offer

Still not working? Contact us.

Contact us within 3 hours of placing your order with your order number and code, and we'll apply the discount for you.

Our digital gift cards are sent by email to the address you use at checkout, ready to forward to the recipient. They're valid for two years, and any remaining balance stays on the card for next time. Gift cards can't be returned, and can't be bought or used together with a discount code. Gift card terms.

Every product page has its own size guide, with the measurements for that style. Tap Size guide under the size options. If you're between sizes, ask us and we'll help you choose.

Some of our care labels use letter sizes (XXS to XXXL). The size guide on each product page shows the UK size that matches each letter size. If you're unsure, ask us.

Most of our pieces are made from MicroModal, organic cotton and TENCEL™, chosen for how they feel and how they're made. Every product page lists the exact fabric. Read about our materials.

Our collections are made at EchoTex, our sister factory in Bangladesh. Find out more about our way.

Yes. All our pieces are vegan.

Follow the care label in each piece. For tips on washing, drying and storing each fabric, see our garment care guide.

We restock our essentials season after season, and some styles return in new colours and fabrics. See what's just returned in Back in Stock. If a style has no back-in-stock option on its product page, it won't be returning.

When we make a profit, 90% of it is shared: 80% with five causes, 5% with the people who make our collections and 5% with the team who run the brand. How we share our profit.

We support five causes: WildAid, Big Life Foundation, Children's Hope, War Child and BRAC. Meet the causes.