Refund policy

Returns

• Start a return within 14 days of receiving your order in our returns portal: https://returnsportal.shop/ninety-percent. You then have 14 days to send the items back.
• Items should be unworn, unwashed and undamaged, with all tags attached. If an item comes back handled more than you would in a shop, we may reduce your refund to reflect the loss in value, usually £5 per item.
• UK: choose a return label or QR code in the portal. It costs £3.20, taken from your refund. Drop your parcel at your nearest drop-off point.
• Outside the UK: buy a label in the portal (the cost is shown before you confirm), or use your own courier.
• If you use your own courier, send your parcel to: Ninety Percent Returns Department, IDShip, Unit 2, Drakes Court, Eagle Road, Plymouth, PL7 5JY, United Kingdom. Please use a tracked service.

Refunds

• We'll refund you within 14 days of receiving your return, to your original payment method. We'll email you when it's done.
• If you return your whole order, we'll also refund the standard delivery charge. We don't refund the extra cost of express or next day delivery. Duties and taxes are refunded where the carrier or customs authority allows it.

Exchanges

• Request an exchange in the returns portal within 14 days of receiving your order. Exchanges depend on stock.
• If your new item costs less, you can choose a refund of the difference or store credit. Exchange charges and store credit details are shown in the portal and our Help centre.

Faulty or incorrect items

We're sorry if something isn't right. Start a return in the portal and choose the faulty or incorrect item reason, or contact support@ninetypercent.com. You can get a full refund within 30 days of delivery, and we cover the delivery costs. This doesn't affect your legal rights.

Gift cards

Gift cards can't be returned or refunded.