Shopping

How do I find the measurements of your garments?

Please click on the size guide link to the left for more information.

Do I have to create an account to purchase something?

You can shop our site as a guest, however there are lots of benefits to creating an account. These include product updates, order history and tracking. And if you want to vote and support a cause, you'll need an account.

How do I make a purchase?

Using the filters to browse and find the product you're looking for, you simply add your selected items to your shopping bag. Once you are satisfied with your cart click on the shopping bag icon in the top right corner of the screen and click check out. Then simply follow the prompts to guide you through the payment process.

What payment methods do you accept?

We accept Visa, Mastercard and other payments through PayPal.

What currency do I pay in?

GBP

The item that I am looking for is sold out. Will you be getting more in stock?

We are continuously trying to keep our stock replenished to offer the best selection of items. We will be keeping some of our classic garments as continuity pieces from season to season alongside the new season's range. We also re-invent some of our timeless pieces in new shapes, fabrics and colours.  If you have any queries about a particular garment, please contact the Customer Service team or try our online chat.

Do you offer student discount?

At present, we are not offering student discount; however we understand the value of students around the world and are currently exploring ways to offer a discount. You are our future!

What do I do if my discount code is not working?

If your discount code isn't working please check that you have typed it correctly without any extra spaces or characters. You may also need to check that CAPS lock is on or off depending on your code, as the code may be case sensitive. Please also take note of any discount criteria that may need to be met, for example minimum spend or promotion date. If you have checked all of the above and your code is still not working, please do not hesitate to contact our Customer Services team, or try our online chat.

When will I receive my order?

For more information on delivery and shipping, please visit our Delivery Information Page.

How long does it take for my return to be processed?

Once we receive the items, we will process your refund within 7 days and credit your original payment method.

For more information on returns or exchanges, please visit our Returns and Exchange page.

 

Other

What do I do if I am locked out of my account?

Don't worry if you are locked out of your account. You can easily reset your password via the "Forgot password" link that you will find below the password box. If this does not work, please contact the Customer Service team or try our online chat.

I'm having trouble accessing the website. Can you help?

Sometimes it can be irritating to use a site that doesn't seem to cooperate. If you are experiencing difficulties with the website there are few things that you can try to fix it. Firstly, refresh the page and check that you are using an up-to-date browser. Alternatively, you can clear your cookies through your internet browser options. If you are still having trouble please contact Customer Services, who will do their best to assist you.

What do I do if I need advice about a product?

If you need advice about a product or help placing an order, please use our online chat to speak to a member of the team or check our Contact Us page.