Frequently Asked Questions

Please return your items within 14 days of receiving them, unworn with all labels intact and is well packaged. Once we receive the items, we will process your refund within 7 days and credit your original payment method.

Ensure the goods are well packaged with your order number and the words 'Returned Goods' clearly written on the outside of the packaging.

If your item is returned to us in an unsuitable condition or outside of the 14-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

InsideUK

You will find a pre-paid label on your returns form in your parcel. Please peal this off and stick on the outer packaging. We only offer free returns if you send your order back to us within 14 days.

Returns Address:

Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH

Rest of the World

Unless faulty goods, we do not offer free returns for orders placed outside of the UK. if you’ve changed your mind about keeping your purchase, please return your items to the address below within 30 days (for international orders) of receiving your order, unworn with all labels intact, well packaged & ensuring you use a tracked service and receive a certificate of postage from the Post Office. Once received, we will process your request for refund or exchanges, expecting you to bear all associated cost of your return.

We are not responsible for items lost or damaged in transit.

Returns Address:

Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH

You can fill out the exchange part of the slip within your package and return to us with the item. Alternatively, you can contact us via email, online chat with your order reference to hand and we will happily help you with your exchange (subject to stock availability).

Once we receive the items, we will process your refund within 7 days and credit your original payment method.

In the unfortunate event you find missing one of your items, please email hello@ninetypercent.com or call our customer support +44 (0) 3300 010628 Mon to Fri 9am - 5pm and we will get back to you as soon as possible.

In the unfortunate event you find a fault with one of your items, please email hello@ninetypercent.com or call our customer support +44 (0) 3300 010628 Mon to Fri 9am - 5pm as soon as possible to inform us about the issue. Within 14 days of receiving your order, you can request to receive a full refund or replacement (subject to availability). We will bear the cost of returning the faulty item.

In the unfortunate event you receive any incorrect item, please email hello@ninetypercent.com or call our customer support +44 (0) 3300 010628 Mon to Fri 9am - 5pm as soon as possible to inform us about the issue. Within 14 days of receiving your order, you can request to receive a full refund or replacement (subject to availability). We will bear the associated cost of returning the incorrect item.

Please send your goods to the return address below:

Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH

Your voting code is with your care label stitched in your garment.

For more information on the voting process, please click on Vote in the main menu.

Each individual item you purchase comes with one vote.

Yes, you must be registered to vote. It’s quick and easy - simply click on the my profile icon on the main menu and create an account.

You can only vote with your registered account. However, you are always requested to contact our customer service for any assistance. We will do our best to help throughout the process.