Covid-19 Notification

Whilst we are trying our outmost to deliver the orders as soon as possible, the safety of our customers and our staff is of outmost importance. We are going through an unprecedented time and we need to rely on our delivery partners to deliver the orders safely to your doorsteps. During this time, there could be delays on receiving the orders. Please check the status of your delivery by clicking on the link from your order confirmation email before getting in touch. We have also temporarily extended our 14 days returns & exchange policy to 30 days on all order effective from the 15th May until further notice.


We aim to dispatch all orders received by 2.00pm GMT on the same day (this excludes weekends and bank holidays and is stock dependent).

Want to track your order? Head to My Account, then select Order History.

UK Delivery
Free next day delivery on all orders placed by 2.00pm GMT
£11.99 next day delivery before 12.00pm(temporary unavailable due to COVID-19)

EU Delivery
£11.99 standard delivery, 3-4 days (free on orders over £75)

Rest of World Delivery
£14.99 standard delivery, 5-10 days (free on orders over £75)

Every effort is made to ensure your products are dispatched in the time frame specified above. However, in circumstances beyond our control, your order may be delayed. If this happens you will be notified as soon as possible and you will have the option to cancel your order with a full refund.


Returning unwanted items
We really hope you love your Ninety Percent purchase but if your item isn’t quite right, we’re happy to give you a full refund providing:

  • You return your items within 14 days of receiving them.
  • The items are unworn, with all labels intact and well packaged.
  • Your order number and the words ‘Returned Goods’ are clearly written on the outside of the packaging.

 Once we receive your item(s), we’ll process your refund within seven days and credit your original payment method/

 *If your item is returned to us in an unsuitable condition or outside of the 14-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

Returning your item(s) (UK) 
Please use the pre-paid returns label in your parcel.

Returns Address: Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH

Returning your item(s) (Rest of world)
We do not offer free returns for orders placed outside of the UK. Please send your items to the address below using a tracked service, ensuring you receive a certificate of postage. We are not responsible for items lost or damaged in transit.

Returns Address: Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH

Exchanging your item(s)
Please fill out the exchange slip within your package and return to us with the item. Alternatively, you can contact us via email, online chat with your order reference to hand and we will happily help you with your exchange (subject to stock availability).

Faulty Items
In the unfortunate event you find a fault with one of your items please email and we will get back to you as soon as possible.